Choice Home Warranty (CHW) is a home warranty provider that offers coverage for a variety of home systems and appliances. The company was founded in 2008 and has since become one of the largest home warranty providers in the United States. In this review, we'll take a closer look at CHW's coverage options, pricing, customer service, and overall reputation to help you decide if it's the right home warranty provider for you.
CHW offers two main plans: the Basic Plan and the Total Plan. The Basic Plan covers essential home systems, including plumbing, electrical, heating, and air conditioning. It also covers kitchen appliances such as the oven, stove, and dishwasher. The Total Plan includes everything in the Basic Plan, as well as additional coverage for appliances like the refrigerator, clothes washer, and dryer.
CHW also offers optional add-ons for coverage of additional items such as a pool/spa, Well pump or second refrigerator. The company's website has a comprehensive list of all covered items, making it easy for customers to understand what is included in their plan.
CHW's pricing is competitive with other home warranty providers, with the Basic Plan starting at $46.67 per month and the Total Plan starting at $55 per month. The company also offers discounts for customers who sign up for multiple years of coverage. However, it's important to note that CHW charges a service fee for each claim, which can be $85 depending on the plan.
One of the areas where CHW stands out is in its customer service. The company has a 24/7 claims center that is available to customers every day of the year, making it easy for customers to file a claim or get assistance when they need it. CHW also has a network of licensed and insured contractors who are available to perform repairs and replacements as needed.
In addition to its claims center and contractor network, CHW offers a variety of resources for customers on its website. These resources include a knowledge center with articles on home maintenance and repair, a blog with tips and advice for homeowners, and a customer portal where customers can manage their account and track the status of their claims.
CHW has a mixed reputation in the home warranty industry. The company currently holds a C rating from the Better Business Bureau (BBB), indicating that it has made some efforts to improve its customer service and address previous complaints. However, some customers still report issues with the claims process and delays in repairs. It's important to do your own research and carefully consider the pros and cons before choosing CHW as your home warranty provider.
Choice Home Warranty is a reputable home warranty provider with a wide range of coverage options and competitive pricing. The company's commitment to customer service and satisfaction sets it apart from some of its competitors in the industry. While there have been some complaints about the claims process and repair delays, CHW has a strong track record of customer satisfaction and is a solid choice for homeowners looking for peace of mind when it comes to home repairs and replacements.
Overall, Choice Home Warranty is a reliable and reputable option for homeowners seeking a home warranty provider. With two comprehensive plans, a network of licensed contractors, and 24/7 customer service, CHW is committed to ensuring that customers receive the assistance they need when it comes to home repairs and replacements. While there have been some complaints regarding the claims process and repair delays, the company's overall reputation for customer satisfaction and its competitive pricing make it a solid choice for homeowners looking to protect their home systems and appliances.
